Lesson 2 Challenge

A patron comes to me with the idea their Facebook account was hacked.  I would listen to their issue trying to ascertain their concerns.  I would then explain that the library and Facebook are very concerned with security and I'd lead them to the help area of Facebook specifically the area concerning security.  I would suggest they change their password and report their suspicions to Facebook.  I would explain the concept of creating complicated passwords to make it difficult for hackers to obtain.